Contact us - our service team will be pleased to assist you

Information about Covid-19 and your travel insurance as well as FAQs can be found here.

General questions

Phone: +49 40 4119-1919 (Monday - Friday from 08.00 a.m. to 6.00 p.m.)
Email: reiseinfo@hansemerkur.de

Request your health insurance confirmation for your trip to Germany

Change data

Have you changed your bank account details, your name or address? Contact our service team to change your data.

Phone: +49 40 4119-1919 (Monday - Friday from 08.00 a.m. to 6.00 p.m.)
E-mail: reiseinfo@hansemerkur.de

Ein Mann hat einen Gips am Fuß und sitzt auf dem Sofa. In seiner Hand hält er ein Handy.

Claim service

Phone: +49 40 4119-2300 (Monday - Friday from 8.00 a.m.- 6.00 p.m.)
Fax: +49 40 4119-3586
Email: reiseleistung@hansemerkur.de

Choose the option that best suits your situation to get your claim started quickly.

Request documents

Simply request the required documents online.

Confirmation travel health insurance

Confirmation travel health insurance incoming

Additional Covid-19 confirmation

Copy of insurance policy

Tax receipt

Emergency-call service

24 hours Emergency-Call Service

+49 40 55557877

Emergency call for customers from Austria
Emergency call for customers from Switzerland

Our tip: you can find all the important answers about your travel insurance and Covid-19 in our frequently asked questions about corona.

Corona-FAQ General questions

Corona-FAQ Travel health insurance

Corona-FAQ Travel cancellation insurance

Distribution partners

Phone: +49 40 4119-1501 (Monday - Friday from 08.00 a.m. - 06.00 p.m.)
Fax: +49 40 4119-3040
Email: reisepartner@hansemerkur.de

You are not yet a business partner of HanseMerkur?

Partner advantages Business partnerships

Location

Please use this adress for postal communication:

HanseMerkur Reiseversicherung AG
Postfach
20352 Hamburg
Germany