Coronavirus and travel insurance– frequently asked questions

All travellers have the right to cancel. However, trip organisers or other service providers are in principle entitled to charge the cancellation fees agreed in the contract.

The travel cancellation insurance will protect you if you need to cancel your trip due to unexpected and serious illness. Fear of falling ill is not an insured event.

A warning from the Federal Foreign Office is not an insured event. If you have booked a package trip, please contact your tour operator, or if you have booked a modular trip contact your service providers.

Yes, that is an insured event. We recognise an official positive test result (citizen’s test or PCR test) as an insured event.

A potential quarantine situation is not insured. This is what is referred to as an “official action”. If you have booked a package trip, please contact your tour operator, or if you have booked a modular trip, contact your service providers.

Insurance cover only applies to the specific events listed in the insurance terms and conditions. This does not apply to cancellation due to restrictions at the holiday resort.

You may assert your right to be reimbursed for any payments already made to your travel agency, hotel or landlord of your holiday apartment. There are no claims from travel cancellation insurance.

The premium for travel cancellation insurance will not be reimbursed if the organiser cancels your trip or if you are unable to travel due to a ban on entry into the country. The cover provided by travel cancellation insurance applies from the booking date, meaning that the insurance benefit has already been provided.

For travel Coverage packages, benefits are paid on a pro-rata basis and apply from the start of your trip (travel health insurance, travel curailment insurance etc.).