Glossary – Insurance terms from A to Z

For urgent emergencies during your trip, HanseMerkur Travel Insurance offers you an emergency number that can be reached worldwide 7 days a week and 24 hours a day. The 24-hour emergency call service advises you on the choice of hospital, organises a necessary ambulance transport or provides assistance within the framework of the emergency insurance.

Our tip: Make a note of the number +49 40 55557877 or save it in your mobile phone before you start your journey. In your insurance confirmation (for most health insurance abroad) you will also find a small card to cut out with all the important information.

The European Union (EU) is an association of 27 member states. Members are Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom. In contrast, Europe is a continent that includes other states or territories of other states.

The scope of "Europe" in travel insurance also includes African and Asian countries bordering the Mediterranean Sea. The following countries and territories are included:
Albania, Algeria, Andorra, Armenia, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Georgia, Iceland, Ireland, Israel, Italy, Jordan, Kazakhstan (up to the Urals), Kosovo, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Morocco, Netherlands, Norway, Austria, Poland, Portugal, Romania, Russia (up to the Urals), San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, Syria, Czech Republic, Tunisia, Turkey, Ukraine, Hungary, Vatican City, Belarus and Cyprus,

Please always refer to the applicable provisions in the general insurance terms and conditions.