Glossary – Insurance terms from A to Z

Is an event specified in the insurance contract and covered. If this event occurs, the insured person is entitled to the insurance benefit. The insured events are precisely defined in the in each case.

The insured person is the person to whom the agreed insurance cover applies (this can also be the policyholder). The policyholder is the person who concludes the insurance contract with HanseMerkur Travel Insurance. For example, travel insurance can be taken out by a wife (policyholder) for her husband or for her children (insured persons). Or a tour guide (policyholder) takes out travel insurance for a tour group (insured persons).

An insurance policy (also known as an insurance certificate) is a document that certifies that an insurance contract has been concluded between the policyholder and the insurer. It contains all contractual agreements (e.g. start and end dates, personal data, insurance premium and the description of benefits). The insurance policy also includes the insurer's general insurance terms and conditions, which are often attached to the policy.

An insurance premium is the amount you have to pay for an insurance cover including insurance taxes. On our website, we mostly use the term "price". The price lists, which you will find on all product pages and in the booking process, list the applicable insurance premiums in detail.

The European Directive IDD – Insurance Distribution Directive – obliges insurance companies to inform every customer comprehensively before the purchase of an insurance. For this purpose, insurance companies must provide the "Insurance Product Information Document" (IPID) belonging to the respective product.

It provides information about the essential contents of the selected product.

• What type of insurance is it?
• What is insured?
• What is not insured?
• Are there limitations to the cover?
• Where am I insured?
• What obligations do I have?
• When and how should I pay?
• When does the cover start and end?
• How can I cancel the contract?

A lot of things can happen, which is why you have to withdraw from the trip. In the following cases, you are covered by our cancellation protection insurance and the travel protection insurance (travel curtailment insurance):

• Severe accidental injury
• Unexpected serious illness
• Pregnancy or complications during pregnancy
• death
• Vaccine tolerance (under cancellation protection)
• Fracture of prostheses
• Unexpected serious illness, serious accident, vaccination intolerance of a dog or cat registered for the trip (in Premium Cancellation Cover)
• Adoption of a minor child (under Premium cancellation protection)
• Loosening of an implanted joint
• Termination of employment for operational reasons (under cancellation protection)
• Short-time work (under cancellation protection)
• Taking up an employment relationship after unemployment (under cancellation protection)
• Change of employer and associated change of job with probationary period (under cancellation protection)
• Repetition of failed examinations (under cancellation protection)
• Significant damage to property as a result of fire, burst water pipes, burglary or natural hazards (under cancellation protection)
• Significant financial loss (over € 5,000) (under Premium cancellation protection and Premium travel protection)
• Receipt of a court summons (under cancellation protection)
• Failure of a pupil to move up classes during class trips (under cancellation protection)

The insurance year for the HanseMerkur Travel Insurance begins with the start of the insurance, which is stated in the insurance confirmation, and lasts for 12 months. All subsequent insurance years always begin and end at this time. The calendar year is, therefore, not used to calculate the insurance year.

Travel health insurance (also: international travel health insurance or interantional health insurance) is one of the most important travel insurance policies. It is also recommended by consumer organisations. It covers you in the event of an accident or an emerging illness during your trip. This way you are also well covered during your holiday. Medical care abroad is sometimes very expensive. Moreover, your statutory health insurance does not pay in all countries. But even in countries with which there is a social security agreement, not all benefits (e.g. return transport) are covered.